General Terms and Conditions of Gift Cards
1. Redemption and restrictions
The gift cards can be redeemed for goods at the checkout at CUPSHE EU.
Our restrictions for gift cards are listed below:
1) Gift cards can not be recharged;
2) Gift cards can not be used for payments other than eu.cupshe.com;
3) Gift cards can not be used for unauthorized advertising, marketing, competitions or other promotional purposes;
4) Gift cards can not be redeemed for more than the face value;
5) Gift cards can not be redeemed for cash, nor can they be returned for a cash refund (except as required by law).
If you have any further questions about gift cards, please contact our customer service.
2. Redeem gift card
You can enter the gift card number and PIN number at the checkout. The amount will be deducted from the gift card. If the balance to be paid is higher than the remaining balance on the gift card, you must select other payment methods to pay the remaining amount.
Please note that only one gift card can be redeemed per order.
3. View balance
You can check the balance of your gift card online. Any credit remaining on the gift card after the purchase can be used for future purchases, unless required by law.
4. Validity period and refund
Gift cards expire 120 months after the card is purchased.
Please note that both used and unused gift cards cannot be refunded after purchase.
Purchases made with Cupshe-EU gift cards are eligible for refunds to the gift card balance only. Once we process your refund request, your gift card balance will be automatically updated.
5. Reason for not receiving gift cards
After the gift card has been successfully purchased, it will be sent to the e-mail address on file. If you have not received your gift card number and PIN number, this may be due to the following reasons:
- You entered the wrong e-mail address when purchasing. Please contact customer service to confirm and change your e-mail address.
- Your mailbox is full. Please make sure that you have enough space in your mailbox and then contact customer service so that they can send you the e-mail again.
- Our emails are blocked from your mailbox. You can contact our customer service.
6. Stolen or lost gift cards
CUPSHE EU is not responsible for destroyed, lost, stolen or unauthorized Gift Cards. Therefore, please ensure that you take the proper steps to protect your gift card number and PIN from unauthorized access and use.